Client Satisfaction Survey (Services rendered by RGAO)

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Research Grants Administration Office Services
What are the services offered by RGAO?	Personnel responsible for providing service	Contact details
Issuance of RGAO Registration Certificate	Ms. Ionee Ibarrientos	imibarrientos@up.edu.ph
Review and approval of Research Collaboration Agreement (MOA/MOU/CTA/etc.)	Mr. Ryan Alba	rcalba@up.edu.ph
Procurement related concerns Processing of PPMP Preparation of Abstract of Canvass Preparation of Purchase Requests Preparation of Purchase Orders	Ms. Raven Estabillo Ms. Jinky Mejia Ms. Felrina Jimeno	rcestabillo@up.edu.ph jmmejia3@up.edu.ph cjimeno1@up.edu.ph
Fund Management (Start-up and Ongoing Projects) Confirmation transfer of funds (LDDAP and Fund Credit Memo) Processing of compensation of project-based staff Payment of goods/equipment/services Processing of SDO and cash advance Processing and advise of research project liquidations Processing and advise of research project reimbursements Monitoring of study budget and quarterly financial report *Kindly be aware that RGAO exclusively handles research projects. Our office does not provide fund management services not related to research.	Ms. Robelyn Barlizo Ms. Angelica Gotoman Ms. Edelyn Ibe Ms. Sofia Dela Cruz Ms. Patricia Enaje	rbbarlizo@up.edu.ph aagotoman@up.edu.ph ecibe@up.edu.ph sbdelacruz2@up.edu.ph pbenaje1@up.edu.ph
Fund Management (Close-out Projects) Monitor the release of Annual FR Processing of return of unexpended budget Monitoring of submission of Terminal Report (Scientific and Financial) *Kindly be aware that RGAO exclusively handles research projects. Our office does not provide fund management services not related to research.	Mr. Marc Belitor Ms. Jeanelyn Donghit Ms. Aliza Gratiza	mubelitor@up.edu.ph jqdonghit@up.edu.ph aggratiza@up.edu.ph
Request for Research Related Reports	Mr. Daryl Farrales	dpfarrales2@up.edu.ph
Publication Fee Grant	Ms. Jamie Payad	jepayad@up.edu.ph
Research Dissemination Grant	Ms. Jamie Payad	jepayad@up.edu.ph
Publication Award OVCAA Publication Award OVPAA International Publication Award	Ms. Jamie Payad	jepayad@up.edu.ph
Issuance of evaluation of research publication	Ms. Cheenee Calantoc	cmcalantoc1@up.edu.ph